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Frequently Asked Questions

Discover everything you need to know about Indo House—our amenities, booking process, and what makes your stay unforgettable.

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Your Questions, Answered with Care

Discover everything you need to know about Indo House—our amenities, booking process, and what makes your stay unforgettable.

How do I make a reservation?
Reservations begin with an inquiry. We like to learn a bit about your plans and needs first to ensure Indo House is the right fit and that your stay is exceptional.
What is the minimum stay?
Of course. A five-night minimum stay is required year-round. Longer minimums may apply during holiday periods.
What are the payment terms?
For reservations made more than 30 days before arrival, a 50% deposit is due within 48 hours of confirmation, with the remaining balance due 30 days prior to check-in. Reservations made within 30 days of arrival require full payment at booking.
What forms of payment are accepted?
Payments are accepted in U.S. funds via credit card, check, or wire transfer.Are taxes included in the rate?
Are taxes included in the rate?
The nightly rate does not include the 12.5% US Virgin Islands Hotel Occupancy Tax, which applies to all short-term stays.
What is your cancellation policy?
All reservations are non-refundable. In certain circumstances, we may consider adjustments on a case-by-case basis at our sole discretion. All requests must be submitted in writing.
Is a security deposit required?
Yes. A $5,000 credit card authorization is held on the day of arrival and released within 48 hours of departure, provided no damages are reported.
Is there a free trial available?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
Is there a free trial available?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
Is there a free trial available?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.
Is there a free trial available?
Yes, you can try us for free for 30 days. Our friendly team will work with you to get you up and running as soon as possible.
Can I change my plan later?
Of course. Our pricing scales with your company. Chat to our friendly team to find a solution that works for you.
What is your cancellation policy?
We understand that things change. You can cancel your plan at any time and we’ll refund you the difference already paid.
Can other info be added to an invoice?
Yes, you can try us for free for 30 days. If you want, we’ll provide you with a free, personalized 30-minute onboarding call to get you up and running as soon as possible.
How does billing work?
Plans are per workspace, not per account. You can upgrade one workspace, and still have any number of free workspaces.